Self-service for large-sum
Features of rapidly call and start conference, click for calling thousands of participants by WEB. Bulk importing of contacts, conference reservation, timely call-out, options for several of conference types, logic and clear interface for conference control, full knowledge of participants status, intelligent tracking call for the off-line, and functions like Q&A, voting and groups discussions, etc.
Customized human services
End to end tracking can be provided by experienced conference Account manager, which includes event planning, process formulation, event design, event rehearsal, event sites, recorded files turning-in after event, summary and report on the event. It can be adopted for VIP/Large conference and event presentation, e.g. BOD of listed company, financing/senior management conferences, all the sales/operation conferences, voting and electing conferences, simultaneous interpreting conferences, negotiating conferences, etc.
Process for Admin
Sign in conference system
● Cloud storage
● Contacts management
● Groups management
● Maintaining produces longer usage
● Export Contacts rapidly to participants list
Conference reservation and notice
● Conference arrangement: reservation on conferences can be available, by using of mail, SMS to inform of participants.
● My conference: check, modify, cancel, call for reserved conference, review
● Immediate conference: call out immediately.
Monitor in real-time
● Control in real-time: mode for all-mute, mode for super-mute, cancel for mute mode, record, stop recording, hands-up, exchange hosts, search during conference, top for participants, etc.
● Intelligent tracking call
● Conference minutes: check detailed information and report of past conferences.
● Monthly report: check conference expenses.
● Recharge record: check recharge of account.
Notice: all the information mentioned above is for latest 6 months.
Process for human services
● Clarify customers’ requirements. (maximizing customized services)
● Customized service staffs for customer
• Conference preparation
● Normalize service process
● Customized invitation letter
● Deliver conference requirements
● Inner rehearsal before conference
● Preparation, adjustment, emphasis on process in advance
● Feedback on attending information
● Start conference, ensure of high-quality services
● Q&A, voting and summary on conference
● Service report for conference
● Participants list
● Satisfaction survey
● Analysis report for conference
● Other customized requirements from customers
Online assistant for conference
Professional technology service team for conference, 500-seat call center, *0 bilingual services for 7*24, meet different requirements during the meeting, ensure of high-quality voice of conference and secure access of participants.
On-line problems solving in real-time (control echo, noise, extra ones, etc )
On-line volume adjustment, ensure of clarity of voices (turn up/down telephone receiver, turn up/down conversation)
Help track and call the off-line, ensure of smooth conference
Various of support services can be provided as required (Feedback on attending information, mute mode for participants, etc).
Service quality is ensured by SLA, integrated with system management, network management, modification management, problems management, etc.
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